Contact Us
Hello! Keto Store NZ is an online business based in Auckland, New Zealand, and we've been operating since 2020. We offer a range of low-carb, low-sugar, and sugar-free products. We do not have a physical store where customers can visit, and cannot offer pickups due to Auckland Council and Food Safety regulations.
You can contact us through the form on this page, or email us at ketostorenz@gmail.com.
We will do our best to answer your Keto product questions!
If you have a query regarding your order, please include your order number to help us answer you promptly, thank you. Suggestions are welcome too.
The website can take your order 24 hours a day, 7 days a week.
Our business hours are 9 to 5, Mon to Fri. We aim to respond to all email enquires just as quickly as we can, and no later than 1 business day.
Orders are couriered nationwide across New Zealand, and sent out every afternoon Mon to Fri. The majority of orders ship within 24 hours, and we aim to ship no later than 2 days at most. In case of a delay, we will be in touch to notify you.
Have a lovely day :)